Returns and refunds

We want you to feel confident shopping with Kahf NZ. Here’s how we handle change-of-mind returns and any problems with your order.

30-day change-of-mind returns

Changed your mind? You can request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, products must be unused, in their original packaging and in the same condition as received. Please provide your order confirmation, receipt or other proof of purchase.

These conditions apply only to change-of-mind returns. They do not limit your rights under the Consumer Guarantees Act 1993.

How to request a return

Email hello@kahfeveryday.co.nz with your order number, the product you would like to return and the reason for your return.

Please contact us before sending your parcel so we can provide the correct return instructions. For accepted returns, we’ll provide a return shipping label and confirm where to send your package.

For change-of-mind returns, we’ll confirm any return shipping costs with you before you send your parcel.

Our return address is:

Kahf NZ
PO Box 91703
Auckland 1142
New Zealand

Faulty, damaged or incorrect products

If your product is faulty, damaged, not as described, or you receive the wrong item, please contact hello@kahfeveryday.co.nz as soon as you discover the issue. Include your order details and, where helpful, photographs.

We’ll assess the issue and provide the remedy you are entitled to under the Consumer Guarantees Act 1993. This may include a replacement or refund, depending on the circumstances.

Our 30-day change-of-mind limit and unused-product or original-packaging requirements do not apply to these claims.

Where a product is confirmed faulty, damaged on delivery or not as described, or we have sent the wrong item, we’ll cover or reimburse reasonable return shipping costs.

Exceptions to change-of-mind returns

Sale items and gift cards are excluded from our change-of-mind returns policy.

These exclusions do not affect your rights under the Consumer Guarantees Act 1993.

Change-of-mind exchanges

To exchange an eligible product, please contact us to arrange a return under our 30-day change-of-mind policy. Once your return is accepted, you can place a new order for the product you would prefer.

For faulty, damaged or incorrect products, please contact us directly so we can arrange the appropriate remedy. You do not need to place a new order to request a replacement.

Refunds

We’ll let you know when we’ve received and assessed your return, and confirm the outcome.

Approved refunds will be processed to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact hello@kahfeveryday.co.nz.

Your consumer rights

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law. Our change-of-mind policy is offered in addition to those rights.

For any questions about returns, exchanges or refunds, email hello@kahfeveryday.co.nz.