Shipping policy

We carefully pack your Kahf products using r3pack packaging and send your order with NZ Post.

Where we deliver

We currently deliver within New Zealand, including the Chatham Islands. International shipping is not available.

Shipping costs

New Zealand, excluding the Chatham Islands
Standard shipping is NZ$6.50 per order, with free shipping on orders of NZ$55 or more.

Chatham Islands
Standard shipping is NZ$35 per order, with free shipping on orders of NZ$150 or more.

Your delivery charge and any free-shipping eligibility will be shown at checkout before you complete your purchase. All amounts are in New Zealand dollars.

Dispatch and delivery times

We prepare and dispatch orders as promptly as possible once payment has been authorised or received.

Our estimated delivery time is 2–3 business days after dispatch for standard New Zealand deliveries. Please allow additional time for rural addresses, remote locations and the Chatham Islands.

Business days are Monday to Friday, excluding New Zealand public holidays.

Delivery timeframes are estimates rather than guaranteed arrival dates. Public holidays, busy periods, severe weather and courier disruptions may affect delivery. We will contact you if we become aware of a significant delay affecting your order.

These estimates do not limit your rights under New Zealand consumer law.

Tracking and delivery updates

For help tracking your parcel or checking its progress, email hello@kahfeveryday.co.nz with your order number.

Delivery addresses and changes

Please check that your delivery address, postcode and contact details are correct before completing your order. Include any instructions needed to help the courier locate your address.

If you need to change your address, contact us as soon as possible. We will try to help, but changes may not be possible once your parcel has been dispatched.

If an incorrect address requires redelivery, we will discuss any reasonable additional delivery cost with you before arranging it.

Delayed, missing or damaged parcels

If your order has not arrived within the expected timeframe, appears to be missing or arrives damaged, please contact hello@kahfeveryday.co.nz.

Include your order number and a description of the issue. For damaged parcels, photographs of the packaging and products can help us investigate.

We remain responsible for the delivery we arrange. Our responsibility does not end when your parcel is handed to NZ Post.

We will work with the courier to investigate and provide the remedy you are entitled to under the Consumer Guarantees Act 1993 and other applicable New Zealand law.