Terms of service

Overview

Welcome to Kahf NZ. This website and online store are operated by WAC Limited trading as Kahf NZ. Throughout these terms, “we”, “us” and “our” refer to WAC Limited trading as Kahf NZ.

These Terms of Service explain the conditions that apply when you use our website or purchase products from us. Our Returns and Refunds Policy, Shipping Policy and Privacy Policy provide additional information and are available through the policy links on our website.

By placing an order, you agree to the terms applicable to that purchase. Your use of the website is subject to the website-use provisions below.

Nothing in these terms limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law. If any provision conflicts with a right that cannot lawfully be excluded, that right takes priority.

1. Access and account information

You agree to provide accurate, current and complete information when placing an order or creating an account, including your contact details and delivery address.

If you are under 18, you must have a parent or guardian’s permission to make a purchase.

If you create an account, please keep your login details secure and let us know promptly if you suspect unauthorised access. You must not use another person’s account or payment method without their permission.

You do not need to create an account to purchase where guest checkout is available.

2. Our products

We take reasonable care to ensure that product descriptions, prices, images and availability information are accurate.

Colours and packaging may appear slightly different depending on your screen or changes made by the manufacturer. This does not affect your right to receive products that match their description and meet applicable consumer guarantees.

Please read the product information, ingredients, directions and warnings before use. Use and store products as directed on their packaging.

Products are subject to availability. We may update our range or discontinue products, but changes will not reduce your rights in relation to purchases already made.

Unless we agree otherwise, products sold through this store are intended for personal or household use. Please contact us separately about wholesale or resale enquiries.

3. Orders

When you place an order, you offer to purchase the selected products at the prices and on the terms displayed at checkout. Your order is accepted when we send you an order confirmation accepting the purchase.

Before accepting an order, we may decline it for reasonable grounds, such as unavailable stock, an unsuccessful payment, suspected fraud or a delivery address we cannot service. We will notify you promptly and refund any payment received for products we will not supply.

If we discover a supply problem after accepting your order, we will contact you to discuss the available options. We will not substitute products, increase the agreed price or make other material changes without your agreement. If we cannot fulfil the affected part of your order, we will refund the amount paid for it, including any applicable delivery charge.

Please check your order carefully before submitting it. To request a change or cancellation, contact hello@kahfeveryday.co.nz as soon as possible. We will try to help, but changes may not be possible once an order has been dispatched.

Our Returns and Refunds Policy explains our 30-day change-of-mind offer and return process. Your statutory rights apply independently of that policy.

4. Prices and payment

All prices are stated in New Zealand dollars (NZD) and include any applicable taxes.

Delivery charges and any other applicable fees will be disclosed before you confirm your purchase. The total amount payable will be shown at checkout.

We may change prices or promotions for future purchases. These changes will not affect orders we have already accepted.

Promotions may have additional conditions, such as eligibility requirements or closing dates. Any such conditions will be disclosed with the promotion and will not limit your statutory rights.

You must be authorised to use the payment method you select. Payment must be successfully authorised or received, as applicable to that payment method, before we dispatch your order.

Where you choose a third-party payment service, its payment terms may also apply. This does not change our responsibilities as the seller.

5. Shipping and delivery

We deliver to New Zealand addresses accepted at checkout. Available delivery options, charges and any restrictions are explained at checkout and in our Shipping Policy.

Delivery timeframes are estimates unless we expressly agree to a specific delivery date. Where no delivery timeframe is agreed, delivery must take place within a reasonable time.

Where we arrange delivery, we remain responsible for meeting our delivery obligations to you. Our responsibility does not end when we hand your parcel to the courier.

If your order is delayed, damaged or missing, please contact hello@kahfeveryday.co.nz. We will work with the courier to investigate and provide the remedy required by applicable consumer law.

Please provide a complete and accurate delivery address and any necessary delivery instructions. If an address error requires redelivery, we will discuss any reasonable additional delivery cost with you before arranging it.

Nothing in this section limits your rights relating to late delivery, damaged products or products that do not arrive.

6. Intellectual property

Website content, including text, photographs, graphics, logos, product images and designs, is owned by Kahf NZ, the relevant brand owners or other rights holders, or is used with permission.

You may browse the website and use its content for personal shopping purposes. You may also share links to our website.

Unless permitted by law or authorised by the relevant rights holder, you must not reproduce, commercially exploit or use website content in a way that infringes intellectual property rights or falsely suggests an association with Kahf NZ.

Kahf, Shopify and other names and logos displayed on this website belong to their respective owners. Customer-submitted content is addressed in section 11.

7. Third-party tools and services

Our website may include tools or services supplied by third parties, such as payment options, review platforms or account features.

Additional terms may apply when you choose to use these services. Please review the relevant provider’s terms and privacy information.

We do not control independently operated third-party services. However, using a third-party provider does not remove our responsibilities for products we sell or for services we are legally responsible for providing.

8. External links

Our website may link to websites operated by other organisations for information or convenience.

We do not control the content or practices of those websites. A link does not necessarily mean that we endorse every product, service or statement on the linked website.

Please review the terms and privacy information of any external website you visit. Nothing in this section excludes responsibility that we have under applicable law.

9. Relationship with Shopify

Our online store is hosted on Shopify, which provides the technology that enables us to offer products and services to you.

When you purchase products from this store, your contract of sale is with WAC Limited trading as Kahf NZ, not Shopify.

We are responsible for our product listings, orders, fulfilment, customer service and our obligations as the seller. Shopify’s role as the platform provider does not replace those responsibilities.

Separate terms may apply when you use Shopify services, such as Shop or Shop Pay. Nothing in these terms excludes any rights or remedies you may have against us, Shopify or another provider that cannot lawfully be excluded.

10. Privacy

Our Privacy Policy explains how we collect, use, store and disclose personal information, and how you can contact us about your privacy rights.

Because our store uses Shopify, information may also be processed by Shopify and other service providers involved in operating the store, processing payments and fulfilling orders. Some providers may process information outside New Zealand, as explained in our Privacy Policy.

Shopify’s own privacy policies may apply where it processes information for its own services.

Accepting these terms does not, by itself, constitute consent to optional marketing communications.

For privacy questions, contact hello@kahfeveryday.co.nz.

11. Feedback and reviews

We welcome genuine reviews, suggestions and feedback.

You retain ownership of content you submit. When you submit a review or other content for public display, you give us a non-exclusive, royalty-free permission to display it on our store and use it to describe or promote our products, without changing its meaning.

We will seek your permission before using private correspondence as a public testimonial or using identifiable customer photographs in advertising.

Reviews must reflect your genuine experience. Please disclose any free products, discounts or other incentives received in connection with a review.

You must not submit content that is misleading, unlawful, abusive, infringes another person’s rights or contains someone else’s personal information without permission.

We may remove content that breaches these requirements, but we will not remove a genuine review solely because it is negative.

12. Errors and corrections

We take reasonable care to keep website information accurate, but mistakes can occur.

If we identify an error affecting your order, we will contact you promptly, explain the issue and discuss an appropriate resolution.

We will not automatically charge you a higher price or substitute a different product without your agreement. Where an order has already been accepted, any correction or cancellation must comply with applicable law and your contractual rights.

If a purchase is cancelled and a refund is due, we will refund the relevant payment promptly.

13. Acceptable use

You must use our website lawfully and must not:

Use it for fraud, impersonation, harassment or other unlawful activity.
Introduce malicious software, attempt unauthorised access or interfere with the website’s operation or security.
Misuse another person’s personal information or infringe intellectual property rights.
Use automated tools in a way that disrupts the website or bypasses security controls.

These restrictions do not prevent lawful complaints, genuine reviews or the exercise of your consumer rights.

14. Suspension or termination of access

We may restrict or suspend access to an account or the website where reasonably necessary to address suspected fraud, a security risk or a serious breach of these terms.

Where practicable, we will explain the reason and give you a reasonable opportunity to resolve the issue. Immediate action may be necessary to protect customers or the website.

Suspending or closing an account does not remove your rights relating to previous purchases, refunds, complaints or personal information.

We remain responsible for fulfilling accepted orders or providing any refund or other remedy required by law.

15. Website availability and information

We take reasonable care in operating our website, but cannot guarantee that it will always be available without interruption or technical error.

We may temporarily restrict access for maintenance, updates or security reasons. This will not reduce our responsibilities for orders already accepted.

General product and grooming information on the website is not a substitute for individual professional advice where that is needed. This does not affect the accuracy we are required to provide in product descriptions or your rights under consumer law.

We do not disclaim the consumer guarantees that apply to products purchased from us.

16. Liability and consumer rights

We remain responsible for meeting our obligations under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and other applicable law.

Depending on the circumstances, your remedies may include repair, replacement, refund, cancellation or compensation for reasonably foreseeable loss or damage.

Nothing in these terms limits liability that cannot lawfully be limited, or prevents you from obtaining a remedy to which you are legally entitled.

Subject to those protections, we are not responsible for loss that was neither reasonably foreseeable nor otherwise recoverable under applicable law, or for loss caused solely by your unlawful conduct or misuse of a product.

A limitation in these terms will not apply where doing so would unlawfully exclude our responsibilities or mislead you about your rights.

17. Responsibility for misuse

You may be responsible, to the extent provided by law, for reasonable direct losses caused by your deliberate misuse of the website, fraud or other unlawful conduct.

You are not required to compensate us or our service providers merely because you use the website, make a genuine complaint or exercise your consumer rights.

This section does not make you responsible for losses caused by our own breach, negligence or unlawful conduct.

18. Severability

If a provision of these terms is found to be unlawful or unenforceable, it will not apply to the extent of that unlawfulness or unenforceability.

The remaining provisions will continue to apply so far as they can operate fairly and lawfully.

19. Our agreement and waiver

These terms, the details of your accepted order and the relevant policies disclosed when you purchase form the agreement between you and us. Any additional terms we expressly agree with you in writing also apply.

Nothing in this agreement excludes representations about products or services that you are legally entitled to rely on.

If either party does not immediately enforce a right, that does not mean the right has been permanently waived.

20. Transfer of rights and obligations

We may transfer our rights and obligations to a successor business where this does not reduce your consumer rights or materially disadvantage you. We will provide reasonable notice of a transfer that materially affects you.

Any transfer of personal information must comply with applicable privacy law.

Please contact us before transferring your account or contractual obligations to another person. This does not restrict rights that can be transferred by law or the consumer rights of someone receiving a product as a gift.

21. New Zealand law and disputes

These terms and purchases made through our store are governed by New Zealand law.

If you have a concern, please contact hello@kahfeveryday.co.nz so we have an opportunity to resolve it.

You may also use any complaint or dispute-resolution process available to you under New Zealand law, including the Disputes Tribunal or the New Zealand courts where appropriate.

Contacting us first is encouraged, but is not a condition that limits your legal rights or remedies.

22. Interpretation

Headings are included for convenience and do not change the meaning of these terms.

These terms must be read together with your statutory consumer rights. No provision should be interpreted as excluding a right or responsibility that cannot lawfully be excluded.

23. Changes to these terms

We may update these terms to reflect changes to our business, website or legal obligations.

Updated terms will be published on this page. We will give reasonable notice of material changes affecting ongoing account use, unless an immediate change is reasonably necessary for legal or security reasons.

The terms applying to an accepted order are those in effect when that order was accepted. Later changes will not reduce your rights for that order unless required by law or expressly agreed with you.